We at Inbox Enterprize (“the Company”) follow the below transparent Refund & Cancellation Policies for all residential, enterprise, and leased line fiber internet subscribers in Diu:
Refund Policy
Online Refund Condition
An online refund may be provided only in condition when the transaction is incomplete, meaning that the User package is not renewed or activated, but payment has been deducted from the user’s bank account, UPI, debit/credit card, or digital wallet.
When an incomplete transaction occurs due to banking gateway downtime, network drop, or server timeout:
- The user should share transaction proof (Bank statement screenshot, UTR number, or Payment Gateway Reference ID) with our customer desk.
- Once verified with the merchant payment gateway, the refund process is initiated immediately.
- The refund amount will reflect in the user’s original bank account / payment source within 5 to 7 working days from the date the refund process is initiated, subject to the customer's bank processing timelines.
Active Services & Consumed Validity
Broadband subscription packages that have already been activated and where service has commenced are non-refundable. Monthly, half-yearly, and annual recurring plans cannot be refunded on a pro-rata basis once service days have been consumed.
Cancellation Policy
For cancellation of your optical fiber subscription or service connection, please contact us via the contact form on our website, email our billing desk at admin@inboxenterprize.com, or call our customer care numbers directly at 02875-253386 or +91 94285 22855.
7-Day Advance Notice Requirement
Requests for cancellation must be received at least 07 business days prior to the end of the current billing or service validity period. Requests received later than 07 business days prior to the end of the current service period will be treated as cancellation of services effective for the next following service period.
Upon service cancellation:
- Any company-owned Optical Network Terminal (ONT / Fiber Router) provided on security deposit must be returned in good working condition to our Diu technical team.
- Refundable security deposits (if applicable to your plan agreement) will be processed and returned to the customer's verified bank account after hardware inspection within 7 working days.
- Outstanding dues, if any, must be cleared up to the date of service termination.
How to Request Refund or Cancellation
To ensure quick resolution, please follow these simple steps:
- Gather Details: Keep your Subscriber ID / Registered Mobile Number, Payment Transaction ID / UTR, and date of payment ready.
- Contact Support: Email us at admin@inboxenterprize.com or WhatsApp message to +91 94285 22855 with subject line "Refund Request - [Your Mobile Number]".
- Verification: Our Diu billing team will audit the gateway logs within 24 hours.
- Confirmation: You will receive written confirmation of refund initiation or cancellation scheduling.